Self Storage Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Enfield provides self-storage services and related services such as access support for customers using removal companies or independent transport. By making a booking, paying any amount to us, or taking possession of a storage unit or allocated space, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires:
Customer means the person or business entering into an agreement with Self Storage Enfield for the use of storage or related services.
We or Us means the operator trading as Self Storage Enfield.
Unit means any storage room, container, locker, cage, or allocated area provided by us for your use.
Site means the premises where your Unit is located and any associated access areas, loading bays, and common parts.
Goods means any items that you bring onto the Site or store within a Unit.
Contract means the agreement between you and us, comprising these Terms and Conditions and any written confirmation or schedule provided to you.
2. Booking Process
2.1 You may request a booking for a Unit or storage service by completing our booking form online or in person, or by otherwise providing us with the required information about your storage needs, dates, and unit size.
2.2 All bookings are subject to availability and our acceptance. No booking is confirmed until we issue a written or electronic confirmation specifying the start date, charges, and unit type or size.
2.3 We reserve the right to refuse any booking at our sole discretion, including where we reasonably believe that your intended use may be unlawful, unsafe, or otherwise unsuitable.
2.4 Where you intend to use a removal company or third-party transport provider, it is your responsibility to coordinate dates and times with them. Our acceptance of your booking does not constitute any contract between us and any removal company or third party.
2.5 You must ensure that all information you provide at the time of booking is accurate, complete, and up to date, including your full name, address, and any relevant business details. You must promptly notify us of any changes.
3. Commencement and Duration of Storage
3.1 The Contract commences on the start date specified in your booking confirmation or on the date you first access or take possession of the Unit, whichever is earlier.
3.2 Storage is provided on a periodic basis, usually monthly or as otherwise specified, and will continue until terminated by either party in accordance with these Terms and Conditions.
3.3 You have no right to exclusive possession of any specific unit number. We may move you to an alternative unit of similar size and convenience, acting reasonably, and will give you prior notice unless an emergency situation makes this impracticable.
4. Payments and Charges
4.1 Storage charges are payable in advance for each billing period as notified to you at the time of booking and as may be varied in accordance with clause 4.6.
4.2 You must pay all charges by the due date using an accepted payment method. We may require the first payment and any deposit or initial fees to be made before granting access to the Site or Unit.
4.3 If you fail to make payment by the due date, we may charge interest on the overdue amount from the due date until payment is made in full at the statutory rate applicable to late payments, as well as any reasonable administrative costs arising from your late payment.
4.4 Where payment remains outstanding, we may at our discretion deny access to the Site or Unit until all outstanding sums, including any interest and charges, have been paid.
4.5 You are responsible for any bank charges, card fees, or currency conversion costs associated with your payments to us.
4.6 We may review and vary our storage charges from time to time. Any change in charges will be notified to you in writing in advance of the change taking effect. If you do not agree to the revised charges, you may terminate the Contract in accordance with clause 7 before the change comes into effect.
5. Deposits and Security
5.1 We may require a deposit at the start of your storage period. The amount, purpose, and conditions of any deposit will be stated in your booking confirmation or schedule.
5.2 Subject to any deductions for unpaid sums, damage, cleaning, or disposal costs, a refundable deposit will be returned to you after the end of the Contract once you have vacated the Unit in accordance with these Terms and Conditions.
5.3 You are responsible for securing your Unit with an appropriate lock where applicable. We may sell or provide locks, but the choice and maintenance of any lock remains your responsibility unless expressly agreed otherwise in writing.
6. Cancellations and Amendments
6.1 You may cancel your booking before the start date by giving us written or electronic notice. Any refund of initial payments will be made subject to any non-refundable booking fee or administrative charge that we have clearly notified to you in advance.
6.2 If you cancel on or after the start date, or fail to take up your booking, you may be liable for the full charges for the initial agreed storage period, subject to any statutory rights you may have.
6.3 We may permit changes to unit size, dates, or service levels subject to availability and possible changes in charges. Any amendment should be requested as early as possible.
6.4 We may cancel your booking or terminate the Contract before you move in if we are unable to provide the Unit due to circumstances beyond our reasonable control or if we reasonably believe that your use would be unlawful or unsafe. Where we cancel in such circumstances, any prepayments you have made for unused services will be refunded.
7. Termination by Customer or Provider
7.1 You may terminate the Contract by giving us the minimum notice specified in your booking confirmation or our standard notice period, which will normally be at least 14 days unless otherwise agreed in writing.
7.2 We may terminate the Contract by giving you written notice of not less than our standard notice period, except in cases of serious or repeated breach of these Terms and Conditions where we may terminate with immediate effect.
7.3 On termination, you must remove all Goods from the Unit and the Site by the last day of your notice period and leave the Unit in a clean, tidy, and secure condition.
7.4 If you do not remove all Goods by the end of your notice period, we may treat the remaining Goods as abandoned and may exercise our rights under clause 12, including the right to sell, dispose of, or destroy such Goods after giving any notice required by law.
8. Use of Unit and Site Rules
8.1 Units are provided solely for the storage of Goods and are not to be used for residential, office, manufacturing, retail, or any other non-storage purpose. You may not sleep or live in the Unit or on the Site.
8.2 You must comply with all Site rules notified to you from time to time, including rules relating to access times, parking, loading and unloading, and health and safety.
8.3 You are responsible for the conduct of anyone you bring onto the Site, including removal companies, employees, contractors, or visitors. You must ensure that they comply with these Terms and Conditions and all Site rules.
8.4 You must not attach anything to the walls, floors, ceilings, or structure of the Unit or alter or damage the Unit in any way without our prior written consent.
8.5 You must not obstruct any access ways, fire exits, or common areas and must comply with all instructions relating to fire safety and emergency procedures.
9. Prohibited and Restricted Goods
9.1 You must not store any of the following in the Unit or on the Site:
a. Explosives, firearms, weapons, or ammunition.
b. Flammable, combustible, corrosive, toxic, or hazardous materials, including fuel, gas cylinders, chemicals, or asbestos.
c. Perishable goods, live animals, plants, or any living organism.
d. Waste, refuse, or any items for disposal.
e. Illegal goods, stolen property, counterfeit items, or anything which is prohibited by law.
f. Cash, currency, precious stones, or high-value jewellery unless we have given prior written consent and you have arranged suitable insurance.
9.2 We may refuse entry to the Site or require the removal of any Goods that we reasonably believe are prohibited, unsafe, or otherwise unsuitable for storage.
10. Access and Security
10.1 Access to the Site and your Unit will be granted during the access hours specified by us, which may be varied from time to time. You agree that access hours may differ from our office or reception opening hours.
10.2 You must keep any access codes, keys, or security devices secure and confidential. You are responsible for all use of your access credentials, whether authorised or unauthorised.
10.3 We may request identification when granting access and may refuse access where we are not reasonably satisfied of a person's identity or authority.
10.4 We may from time to time temporarily restrict access to the Site or Unit for maintenance, safety, or security reasons, or where required by law or regulatory authorities. We will try to give you reasonable notice where practicable.
11. Liability and Insurance
11.1 You are responsible for arranging and maintaining suitable insurance cover for your Goods while they are on the Site or in the Unit. Our charges do not include insurance unless we expressly agree otherwise in writing.
11.2 We do not accept any liability for loss, damage, or deterioration of Goods, whether arising from theft, fire, flood, vermin, damp, changes in temperature, or any other cause, except to the extent that such loss is directly caused by our negligence or breach of contract and cannot be lawfully excluded.
11.3 To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the Contract, whether in contract, tort, or otherwise, is limited to the lower of the replacement value of the Goods stored at the time of the event giving rise to the claim or an amount equal to the total storage charges you have paid to us in the twelve months preceding that event.
11.4 We are not liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
11.5 Where you instruct or engage a removal company or other third party to deliver or collect Goods from the Site, any contract or liability in respect of packing, handling, or transport lies exclusively between you and that third party. We are not responsible for the acts or omissions of any removal company, courier, or contractor not employed directly by us.
12. Non-Payment, Lien, and Disposal of Goods
12.1 We have a contractual lien over all Goods stored in your Unit for all sums due and unpaid under the Contract. This means that we may retain and control access to the Goods until you have paid all outstanding sums.
12.2 If any sum remains unpaid for a period specified in our overdue notices, we may, after giving any notice required by law, sell, dispose of, or destroy some or all of the Goods to recover the outstanding sums and costs.
12.3 We will apply the proceeds of any sale towards the outstanding sums, reasonable costs of sale, and any disposal fees. Any surplus will be held for you, but we are not required to pay interest on it.
12.4 If the proceeds of sale are insufficient to cover the full amount owed, you remain liable for any balance.
13. Waste, Cleanliness, and Environmental Regulations
13.1 You must keep your Unit and any areas you use on the Site clean and free from rubbish. You must not leave unwanted Goods, packaging, or waste in corridors, loading areas, or common parts.
13.2 You must comply with all applicable waste and environmental regulations. You are responsible for the lawful disposal of any waste or unwanted items, including arranging appropriate recycling or removal services where necessary.
13.3 You must not dispose of hazardous, electrical, or bulky items in general waste facilities. Such items must be dealt with in accordance with local regulations and recycling schemes at your own cost.
13.4 If you leave waste, abandoned items, or cause contamination or pollution, we may arrange for cleaning, removal, or environmental remediation and charge you all reasonable costs and expenses incurred.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purposes of managing your booking, administering the Contract, security, and complying with legal obligations.
14.2 We may use CCTV and access control systems on the Site for security and safety. By using our services, you acknowledge and consent to such monitoring in common areas.
14.3 We will handle your personal data in accordance with applicable data protection laws and our privacy information, which explains how we use and protect your data and your rights in relation to it.
15. Changes to Terms and Conditions
15.1 We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational requirements.
15.2 Where we make significant changes that affect your rights or obligations, we will notify you in advance using the contact details you have provided. Continued use of the Unit after the effective date of any changes will constitute your acceptance of the revised terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the law of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under the Contract shall operate as a waiver of that or any other right or remedy.
17.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another storage provider or operator, provided that this does not materially reduce your rights under the Contract.
17.4 Nothing in these Terms and Conditions is intended to confer any benefit on any third party, and no third party shall have any rights to enforce any of their provisions.
By proceeding with your booking, making payment, or accessing the Site or Unit, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
